Not sure about you, but when I call a 1-800 number for any reason, I hang up if I get the whole “press 1 for this” automated menu. Especially if I’m trying to plan, say, a white water rafting vacation in West Virginia.

So, because that’s a huge pet peeve of mine, I’ve banned those things from the Songer phone.  You talk, we talk back.  Deal?  Cool.

Yes! This is exactly what I was thinking on the phone!

Now, our office has some reservationists that really like to talk.  Hey, it’s a good “skill” to have in our line of work.  So it is okie dokie to call us and not be sure of what all you’re wanting to do.

Becca is our biggest talker (shhhh- don’t tell her I said so).  She’ll ask you a few questions, ages of your children, if you’ve done any rafting, and the list goes on.  I’ll go ahead and say the only thing she does better than talking is listening.  That’s a pretty key skill as a reservationist, I’d say.

Eddie, on the other hand, does not know how to shut his mouth- and that’s actually a good thing (mostly).   Eddie is just about the most friendly West Virginian you will come across.   He’s just as concerned about your vacation as you are.  And he knows a ton about how to get you everything you want.

And me?  I’m known for answering “Good Afternoon” at 9 am in the morning.  But I guarantee I will put in the right trip time (it’s just this gift I have).

Plus, when you call back to check on your res or change it, you can talk to the same person you booked with.  Try that at McRafters.

Bottom line is this:  It’s perfectly fine for you to call and not know what the heck you want to do.   We’ll tell you about the coolest things around, the stuff that you’re looking for when you take some time off.

Promise. Call me.