Posts Tagged ‘customer service’

Do Vegetarians Really Go Whitewater Rafting on Vacation?

Monday, May 17th, 2010

If I’m going white water rafting in West Virginia, I’ve got 5 words for you: pass the bean dip. please!

A question that comes through the Songer office is, “Can a vegetarian go whitewater rafting? And if they do, will they get eaten?”

Photo courtesy of John Thomas

And the answer is 1) yes, and 2) no.

At first, we suggest just eating everything green but the poison ivy (makes the throat a little scratchy).  Kidding!  Then we go into serious detail about the spread that you wouldn’t believe comes out of those banged up coolers.

So let me back up to the beginning of all this…

Lunch.  It starts with a super nice guy named Kenny.  He’s the manager at Foodland where they are so kind to pack the lunches for our white water rafting trips.  The ladies in their country kitchen make as much as possible from scratch and deliver potato salad to die for!

Oh here I go getting ahead of myself again.

It actually all starts with faxing. Lots of faxes. Some people are into texting; we are into faxing.  The lunch count is sent in days ahead of time and then updated very often; we live in the moment so to speak.  From there they pack it up and deliver the lunch coolers the morning of the trip.

The lunch is then loaded on the equipment truck, driven to the river with the boats & strapped into the raft at our launching spot.  About half way through the trip, as you round the river bend to reveal a selection of sandy beaches, the trip pulls over for a picnic lunch.

The guides lay it all out: loafs of bread and deli meats—but some of us aren’t there for the meat, amiright?

Continue down the line with slices of tomato, pickles, lettuce, carrots, celery (don’t forget the ranch), strawberries and grapes, potato salad, pasta salad, peanut butter & jelly, and CoOkiEs! But I have to say, the bean dip is what gets the veggies every time, yum.

Vegetarians make for really good paddlers, and rarely get heartburn after a swim.  We’re happy to accommodate you (meat eaters. too)!

Spring Time Rafting 101

Tuesday, April 27th, 2010

Flowers are starting to bloom, the temps are rising, and the wonderful stinky neoprene is coming out of storage. Yes, Spring has Sprung!

Spring is a fantastic time to go rafting on the New River, you get fewer crowds, higher water, fine looking wildflowers, green trees and mountains.

In order to not freeze your booty off, you need to dress appropriately.   Here are a few basics you need to know:

  • Avoid cotton at all costs (yes, it may be comfortable but when it gets wet it does retain water, think wet sweatshirt)
  • Wear wool, poly pro or a fleece
  • Splash Jacket
  • Wetsuit
  • Wool socks
  • Neoprene booties

Don’t forget your Chums glasses strap and a water proof camera to capture all of those thrills. Lastly you may want to bring a little sunscreen, the sun is hard on you after a long winter. You are now ready to experience Big Time Splashes on the New River.   See you on the river……………

Say, How Does A Fella Check In For White Water Rafting?

Wednesday, May 27th, 2009

“Say, Tom, I’ve just setup our rafting trip with Songer Whitewater.”

“Sounds swell, Joe! What do we do on our arrival”?

vintagecamping

Anyone Can Go Rafting

“Well, that’s just the thing I wanted to discuss, Tom. Whether it’s your first time rafting, or your 147th, there are a few things you should know about checking in for your trip.”

“Why, I never woulda figured.”

“Let’s take a close look at the confirmation for our trip time. This is the time that our trip will leave Songer’s base camp and head for the river. We need to check-in 30 minutes prior to our trip time, so we’d better have the gals ready.”

“If there’s a mirror anywhere close by, we’d better get there 45 minutes prior!”

“Hahaha! Tom, you’re a firecracker.”

“Thanks, Joe.”

“Also, if there’s a meal package with the trip, we should arrive 1 hour prior to departure. We do have a meal package, Tom, so we’ll arrive 1 hour prior to departure.”

“All right, then. It’s settled, Joe.”

“Swell, Tom. We’ll walk into Songer’s Outfitter Store to check in. Each person in our group will need the correct liability waiver forms to fill out. Adults and youth fill out different forms.”

“You mean to say the kids’ll have to give their John Hancock? Who’d a thunk it!”

“Now, say we were bringing a youth group…”

“You mean like Bobby’s Wee Wolverines Troop, Joe?”

“Why, sure, Tom. Or Julia’s junior sewing circle. Young girls can enjoy rafting, too.”

“You don’t say?”

“Well, of course. The point is, if we’re bringing youth groups, we’ll need forms completed by parents prior to arrival. These may be downloaded from the Songer website in advance.”

“What’s a website, Joe?”

“That’s a discussion for a different day, Tom.”

“Nuts.”

“After we complete our waiver forms, if needed, we’ll be able to rent wet suits. If anyone is wearing eyeglasses, we’ll need to purchase what’s referred to as a retention strap. We want everyone to be able to see the scenery on our trip, after all!”

“You’re tellin’ me than any four-eyes can go river rafting? Well, ain’t that a flock o’ crocodiles!”

“Now, we’re going to lock all our valuables in the trunk of the car, and Songer will hold on to our keys while you’re on the river. We won’t need any money out on the river for hamburger sandwiches or bric-a-brac.”

“Ah, the great outdoors, Joe!”

“You said it, Tom. Shortly, our trip leader for the day will come and introduce themselves. If there is any medication we may need (epipen,

New River Gorge Fayette Station Rapid

New River Gorge Fayette Station Rapid

asthma inhaler, heart medication, etc) we’ll bring it along, and our rafting guide will have a dry place to put it.”

“What about gum?”

“Yes, Tom. Gum, too. You can chew as much gum as you’d like.”

“Nifty.”

“Once everyone has checked in, we’ll walk a short distance to get our flotation vests, helmets, and paddles. Then, we load the bus, and it’s off to the river we go.”

“Joe, are there sharks?”

“Nope. When we return, the check-in staff will be there at Songer’s base waiting with our keys all laid out and ready. Once we have a chance to clean up, we’ll have plenty of time on the deck to review our pictures, which were taken at one of the major white water rapids. Then, we’re ready to watch our rafting video on the big screen television.”

“That sounds swell, Joe.”

“It is, Tom. It’s the swellest thing you’ve ever done.”

“Say, Joe.. how’s a stand up fella like you figure so much about this whitewater rafting business, anyhow?”

“Well, Tom, that ‘website’ contraption I mentioned earlier- we should talk about that.”

Whitewater Rafting Customer Service

Friday, March 27th, 2009

I absolutely loathe those automated customer service phone systems that ask you to speak your responses and then they don’t understand you. Then it’s even more ridiculous than the automated systems where you have to keep on pushing buttons. At least those systems make no pretense of being “human”. And it gets even worse when you speak the option to speak to a human but get transferred to another computer voice. AAARRGGGHHHHHH!!!! By the time you did get to speak to someone you’re so aggravated and you have wasted ten to fifteen minutes of your time.

If you’re asking your self where are all the real people that should be answering the phone I have the answer for you. At Songer you don’t have to press BUTTONS, and you don’t have any automated voices. You speak to a real person immediately. We will take the time to answer your questions and stay focused on you….